Assistant Digital Communications Officer – World Intellectual Property Organization – Genf, GE

This vacancy announcement has been extended until May 13, 2020.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

  • Organizational Setting

    The post is located in the News and Media Division in the Office of the Director General. The Division is responsible for delivering news and media strategies and content that explain the intellectual property system in an engaging and informative way, and contribute to better understanding worldwide of WIPO’s role and services. The News and Media Division is responsible for overseeing the Organization’s press and media-related activities, including photographic and video productions, as well as producing engaging content to promote awareness and understanding of intellectual property and WIPO’s activities.

  • Purpose Statement

    The incumbent supports, develops content and provides technical expertise for the organization’s social-media and related areas of digital communications.

  • Reporting Lines

    The incumbent works under the supervision of the Digital Communications Officer.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Assist in the preparation and execution of social-media content and campaigns:

– Research, coordinate, draft, test and publish original content for social media and, as applicable, related digital channels.

– Coordinate the production of, and maintain when implemented, social media kits.

– Compile and analyze social media and other digital analytics, as well as qualitative campaign data.

b. Support the day-to-day management of WIPO social media channels:

– Research and draft original content for social media posts. This often includes clearing rights for images and contacting people outside the Organization to obtain information first-hand.

– Customize and test content for WIPO social channels (copy, visuals, etc.), and publish posts.

– Coordinate the production of audio-visual content for posts such as photos, videos, infographics, quote cards, GIFs, etc.

– Monitor activity on social channels.

– Coordinate, draft and send responses to queries and comments from our social community.

– Compile and analyze social media and web analytics, as well as qualitative data, and incorporate in activity and performance reports.

c. Assist in refining and optimizing social-media strategy and operations, elements of which may include:

– Mapping of audiences, objectives and content.

– Content strategy.

– Researching, evaluating, and implementing digital tools.

– Performance objectives/evaluation.

d. Perform other related duties, as required.

3. Requirements

Education (Essential)

First-level university degree in communications, international relations, digital marketing, social sciences or related discipline.

Experience (Essential)

At least three years of relevant professional experience in external communications, preferably in an international setting, with a focus on digital communications, in particular social media, in support of organizational goals.

An advanced university degree in one of the above disciplines may be accepted in lieu of two years of experience.

Experience (Desirable)

Experience with campaign and content planning/creation/management and community management.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of either French, Spanish, Chinese, Russian or Arabic.

Job Related Competencies (Essential)

Excellent creative writing skills in English.
Excellent research skills.
Ability to quickly learn about new issues, including complex or technical subject matter, and to apply new knowledge. Excellent analytical and problem-solving skills.
Excellent communication, presentation and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
Ability to work under pressure.
Ability to compile, consolidate and organize information.
An eye for detail and a high level of accuracy.
Ability to create and edit visuals (such as with Photoshop, Canva, etc.).
Competent user of Microsoft Office applications (Word, Excel, Outlook and PowerPoint) and ability to adapt quickly to new software.

Job Related Competencies (Desirable)

Political judgment and ability to anticipate potential sensitivities.
Versatile and self-motivated.
Highly adaptable to new environments, skills, tasks and demands.
Ability to grasp new ideas and subjects quickly.
Knowledge of/willingness to pick up basic knowledge about WIPO and IP concepts.
Knowledge of social-media analytics and familiarity with Google Analytics.
Web publishing knowledge (CMS and/or HTML).

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. Information

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the March 2020 rate of 78.2%.

Annual salary

Post adjustment

Total Salary

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

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Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

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