Emergency Fundraising Coord Of – United Nations High Commissioner for Refugees (UNHCR) – Genf, GE

Emergency Fundraising Coordination Officer

Organizational Setting and Work Relationships
UNHCR is engaged in many emergency and protracted crises each year, with the numbers of people of concern to the organization growing exponentially. All the while there seem to be fewer solutions and options available to refugees and other displaced and affected populations. The scope of both the emergency and normal operations exceed the funds available, and UNHCR must expand its efforts to raise funds from diversified sources. Private sector fundraising has grown exponentially in recent years, and right now some 30% of PSP¿s mostly unearmarked income comes from emergencies. Capitalizing on such emergencies in a timely and efficient manner is key and requires organisational commitment and engagement. UNHCR¿s PSP¿s capacity needs to be beefed up to adequately leverage these key moments, and ensure UNHCR¿s senior management, communications, bureaus, operations, divisions are all aligned and well-coordinated to rapidly and efficiently fundraise in times of crisis, and the 34 plus PSP offices and National partners fundraising globally, are informed and serviced in a timely manner.
S/he will ensure PSP is aware of upcoming, ongoing, active and protracted emergencies, and is well prepared to quickly respond through its numerous markets with a private sector fundraising response. This will entail constant liaison and follow up with several key actors; and following news, key developments, analytics and more on a regular basis. The PSP ERC will make sure well-functioning systems are in place, that connect, bring together and ensure the right support from key actors for a well-oiled response organisation wide. The ERC will need to be operationally savvy, have good communication skills and be able to develop messaging that can be used worldwide for dedicated fundraising. The ERC will also have to be alerted to identify key opportunities, and reputation risks which could negatively impact UNHCR¿s fundraise potential.
The incumbent will function under the direct supervision of the Chief of Emergencies and Marketing and work in coordination with the PSP sections (content, marketing, campaigns, IG and PPH and digital) both in HQ and in the regional offices. The incumbent is expected to supervise other staff (together they will form the PSP Emergency Response Coordination Team, supported by the marketing and Emergencies Section).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


  • Monitor developing crises and prepare for, coordinate, launch and oversee global emergency fundraising campaigns.
  • Put in places and manages standard operating procedures within PSP and within UNHCR globally to ensure funds are raised and audiences are engaged in the most timely and efficient manner
  • Liaise with PSP network, including UNHCR PSP global offices and fundraising partners to support their emergency fundraising capacity.
  • Deliver stronger and more consistent fundraising communications for fundraising network and related donor audiences during emergencies, providing messaging, information, data, analysis and follow up reporting: team also provides feedback on specific requests and liaises with the field to ensure harmonized approaches within PSP
  • Identify key opportunities and reputational risks and keeps key actors and donors informed in a transparent and pro-active manner.
  • – Organise/coordinate or -where already put in place- attend operational taskforces, emergency task forces where available, thematic and DER-wide meetings and donor briefings to ensure PSP is represented and PSP¿s voice included as widely as possible.

  • Maintain the portfolio of ongoing crises that the PSP Network is fundraising for ensuring the timely distribution of situation updates, budget space and funding updates.
  • Keep network abreast of upcoming crises and where possible be prepared before crises hit.
  • Liaise with National Partners and country operations on donor and other enquiries.
  • Respond to PSP communications, marketing and campaign needs.
  • Maintain engagement with the various operational structures and staff at HQ, in the regional bureaus and the field offices.
  • Provide training and capacity building where required
  • Represent UNHCR/PSP when required in internal and external meetings/events.
  • Develop, maintain and keep up to date standard operating procedures around emergency fundraising with PSP network and UNHCR globally
  • Keep PSP network abreast of internal crises which could potentially negatively impact UNHCR¿s reputation in the field: ensure proactive outreach, transparent dialogue and timely updates.
  • Perform other related duties as required.
  • Minimum Qualifications
    Education & Professional Work Experience
    Years of Experience / Degree Level
    For P3 – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

    Field(s) of Education
    Social Sciences Communications International Relations
    or other relevant field.
    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses
    Not specified
    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience
    At least 5 years of related experience working in an emergency context, in the field of external relations and/or communications.
    Experience in field operations and emergency settings.
    Experience in fundraising and developments of appeals, outreach to and development of relations with donors, foundations, and other funding institutions.
    Experience in high-level external relations, including communications.
    Demonstrated knowledge and skills in research and analysis of policies and procedures.

    Extensive understanding of UNHCR operations and the structure of UNHCR, particularly the various bureaux and divisions and how they coordinate during emergency operations.
    Previous experience with UNHCR
    Strong understanding of UNHCR emergency field operations and HQ coordination in these operations, with familiarity with UNHCR’s dual protection and assistance mandate.
    Proven knowledge of and relevant experience in communicating about and reporting on UNHCR activities and key functions (for example, protection, durable solutions, as well as assistance).
    Experience of developing external communication partnerships.
    Excellent knowledge of UNHCR programme, procedures, processes and exposure to provision of support services in an international organisation.
    Deep knowledge of humanitarian assistance and UN environment.

    Functional Skills
    FR-Leadership Giving/Individual Giving Fundraising programmes
    FR-Emergency Fundraising
    FR-Experience in Private Sector Fundraising
    MS-Drafting, Documentation, Data Presentation
    SO-Negotiation skills
    (Functional Skills marked with an asterisk* are essential)

    Language Requirements
    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.


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