Client experience

How can the customer experience that you propose generate growth?

In today's world of near limitless options, the customer experience has become increasingly important, as it is what systematically distinguishes a brand from others.

It can be discouraging to consider making changes to your company's experience - whether it's employees or customers, there are many stakeholders to consider, many steps in approach course and many ways to engage.

We found that two-tier organizations - operational excellence and disruptive innovation - have the greatest impact in terms of human value and business value.

We help customers use these two speeds in the areas of experience strategy, touchpoint design, service design and product creation, not only to delight their customers, but also to gain results.

By bringing experience closer to the brand and the customer, we help businesses unlock their growth in the face of disruptions.

Services we offer

Experience Strategy
from end to end

Touchpoint Design

Service Design

Product Creation

What next step can we consider?

We look forward to serving you

Problems we solve

How can we move from optimizing the experience to true innovation that drives growth?

How do we give priority to "important moments" of our customers?

How can we "sustain" our experience roadmap?

How do we create new digital products that disrupt the market?

ALL OUR SERVICES

A complete set of powerful services to help you focus on your core business.

READY TO PROSPER? GET YOUR FREE QUOTE TODAY:

Our experts have developed tools, launched successful campaigns and successful projects for companies ranging from local coffee to national service companies. They will do the same for you. Ask for a free quote and find out why smartMILE is considered one of the best consulting firms in Switzerland.

Area of ​​activity of our consulting firm in management, strategy and organization in the Canton of Geneva:

Aire-la-Ville, Anières, Avully, Avusy, Bardonnex, Bellevue, Bernex, Carouge, Cartigny, Céligny, Chancy, Oak-Bougeries, Oak-Bourg, Choulex, Collex-Bossy, Collonge-Bellerive, Cologny, Confignon, Corsican, Dardagny, Geneva City, Genthod, Gy, Hermance, Jussy, Laconnex, Lancy, Le Grand-Saconnex, Meinier, Meyrin, Onex, Perly-Certoux, Plan-les-Ouates, Pregny-Chambesy, Presinge, Puplinge, Russin, Satigny, Soral, Thônex, Troinex, Vandœuvres, Vernier, Versoix, Veyrier

Activity area of ​​our marketing, web, communication and property management agency in the Canton of Vaud:

Aclens, Agiez, Aigle, Allaman, Apples, Arnex-sur-Nyon, Arnex-sur-Orbe, Arzier-Le Muids, Assens, Aubonne, Avenches, Ballaigues, Ballens, Bassins, Baulmes, Bavois, Begnins, Belmont-sur-Lausanne, Belmont-sur-Yverdon, Bercher, Berolle, Bettens, Bex, Bière, Bioley-Magnoux, Bioley-Orjulaz, Blonay, Bofflens, Bogis-Bossey, Bonvillars, Borex, Bottens, Bougy-Villars, Boulens, Bourg-en-Lavaux, Bournens, Boussens, Bremblens, Bretigny-sur-Morrens, Bretonnières, Buchillon, Bullet, Bursinel, Bursins, Burtigny, Bussigny, Bussy-Chardonney, Bussy-sur-Moudon, Chamblon, Champagne, Champtauroz, Champvent, Chardonne, Château-d’Œx, Chavannes-de-Bogis, Chavannes-des-Bois, Chavannes-le-Chêne, Chavannes-le-Veyron, Chavannes-près-Renens, Chavannes-sur-Moudon, Chavornay, Chêne-Pâquier, Cheseaux-Noréaz, Cheseaux-sur-Lausanne, Chéserex, Chessel, Chevilly, Chevroux, Chexbres, Chigny, Clarmont, Coinsins, Commugny, Concise, Coppet, Corbeyrier, Corcelles-le-Jorat, Corcelles-près-Concise, Corcelles-près-Payerne, Corseaux, Corsier-sur-Vevey, Cossonay, Cottens, Crans-près-Céligny, Crassier, Crissier, Cronay, Croy, Cuarnens, Cuarny, Cudrefin, Cugy, Curtilles, Daillens, Démoret, Denens, Denges, Dizy, Dompierre, Donneloye, Duillier, Dully, Échallens, Échandens, Échichens, Éclépens, Écublens, Épalinges, Épendes, Essertes, Essertines-sur-Rolle, Essertines-sur-Yverdon, Étagnières, Étoy, Eysins, Faoug, Féchy, Ferreyres, Fey, Fiez, Fontaines-sur-Grandson, Forel, Founex, Froideville, Genolier, Giez, Gilly, Gimel, Gingins, Givrins, Gland, Gollion, Goumoëns, Grancy, Grandcour, Grandevent, Grandson, Grens, Gryon, Henniez, Hermenches, Jongny, Jorat-Menthue, Jorat-Mézières, Jouxtens-Mézery, Juriens, La Chaux, La Praz, La Rippe, La Sarraz, La Tour-de-Peilz, L’Abbaye, L’Abergement, Lausanne, Lavey-Morcles, Lavigny, Le Chenit, Le Lieu, Le Mont-sur-Lausanne, Le Vaud, Les Clées, Leysin, Lignerolle, L’Isle, Lonay, Longirod, Lovatens, Lucens, Luins, Lully, Lussery-Villars, Lussy-sur-Morges, Lutry, Maracon, Marchissy, Mathod, Mauborget, Mauraz, Mex, Mies, Missy, Moiry, Mollens, Molondin, Montagny-près-Yverdon, Montanaire, Montcherand, Montherod, Montilliez, Mont-la-Ville, Mont-sur-Rolle, Montpreveyres, Montreux, Montricher, Morges, Morrens, Moudon, Mutrux, Novalles, Noville, Nyon, Ogens, Ollon, Onnens, Oppens, Orbe, Orges, Ormont-Dessous, Ormont-Dessus, Orny, Oron, Orzens, Oulens-sous-Échallens, Pailly, Pampigny, Paudex, Payerne, Penthalaz, Penthaz, Penthéréaz, Perroy, Poliez-Pittet, Pompaples, Pomy, Prangins, Premier, Préverenges, Prévonloup, Prilly, Provence, Puidoux, Pully, Rances, Renens, Rennaz, Reverolle, Rivaz, Roche, Rolle, Romainmôtier-Envy, Romanel-sur-Lausanne, Romanel-sur-Morges, Ropraz, Rossenges, Rossinière, Rougemont, Rovray, Rueyres, Saint-Barthélemy, Saint-Cergue, Saint-George, Saint-Légier-La Chiésaz, Saint-Livres, Saint-Oyens, Saint-Prex, Saint-Saphorin, Saint-Sulpice, Sainte-Croix, Saubraz, Savigny, Senarclens, Sergey, Servion, Sévery, Signy-Avenex, Suchy, Sullens, Suscévaz, Syens, Tannay, Tartegnin, Tévenon, Tolochenaz, Trélex, Trey, Treycovagnes, Treytorrens, Ursins, Valbroye, Valeyres-sous-Montagny, Valeyres-sous-Rances, Valeyres-sous-Ursins, Vallorbe, Vaulion, Vaux-sur-Morges, Vevey, Veytaux, Vich, Villars-Épeney, Villars-le-Comte, Villars-le-Terroir, Villars-Sainte-Croix, Villars-sous-Yens, Villarzel, Villeneuve, Vinzel, Vuarrens, Vucherens, Vufflens-la-Ville, Vufflens-le-Château, Vugelles-La Mothe, Vuiteboeuf, Vulliens, Vullierens, Vully-les-Lacs, Yens, Yverdon-les-Bains, Yvonand, Yvorne.

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