Head Supply Chain Management Hub – IFRC – Genf, GE

Job Purpose

The position is based in one of our Regional Offices located in Panama, Kuala Lumpur, Nairobi and Beirut, or in Dubai Office. Depending on the duty station, this position will be reporting to either the Deputy Regional Director or the Director Supply Chain Management Department. Also, this role may cover more than one region or provide global coverage regarding fleet and or managing other support functions. As this this role operates as a part of a Global Supply Chain Management function, international travel is required.

Under the guidance of the regional Deputy Director when assigned to the region or the Director of the Supply Chain Management when assigned to Dubai, the Head of Supply Chain Hub is responsible for developing, leading and ensuring effective operational implementation of Supply Chain Hub. The incumbent will optimise service quality and cost effectiveness to meet the needs of the Federation, partners, and service users. The incumbent will focus on the right quality and cost-effective service delivery (procurement, fleet, warehousing, and training) to service users including the Red Cross/Red Crescent network and other humanitarian organisations. This role carries accountability for ensuring compliance with the overall Supply Chain standards.

Job Duties & Responsibilities 1

Key areas of influence & key internal/external relationships include:

  • Development of Supply Chain Hub medium terms goals, objectives & annual plans requiring the agreement of the Director of Supply Chain Management and collaboration with supply chain teams and other IFRC departments including PSK.
  • Partner and service users’ relationship building to ensure the development of an operationally and commercially effective logistics network, where appropriate, further develop supply chain for rapid response, such as stock pre-positioning
  • Provision of operational advice to National Societies to build supply chain capabilities and capacities, including fleet.
  • Ensure good relationship with the different Humanitarian stakeholders for strengthened the overall supply chain, including but not limited to be in contact with local authorities, officials for ensuring the respect of local laws.
  • Ensure good relationship with local officials.
  • Full accountability and high autonomy in managing resources (People and budgets) including planning and managing operational procurement budget of over 100 MCHF in order to deliver the agreed activities in line with the Federation’s policies and procedures.
  • Manage, motivate, develop and retain a team of a team of world class Supply Chain professionals including procurement and logistics to push highest levels of performance and capability.
  • Drive the development of talents providing guidance on development & career paths.

Key Accountabilities:

Service Delivery:

  • Be accountable to ensure the availability of all goods and services such as Cash (right quality, right price, right time) in close coordination with the global operational supply chain team, global procurement team and where applicable with global fleet.
  • Assume full accountability for delivering best value for money for the Hub, oversight contract management for goods and services including cash modalities.
  • Ensure KPIs for the operational logistics, procurement and supply chain function within the function are captured and reported to the senior management team on an ongoing basis.
  • Define and monitor the efficiency, effectiveness and success of supply chain activities using adequate controlling tools.
  • Support all IFRC emergency and program operations with direct and technical logistics support as required.

Leadership and Networking:

  • Manage internal relationship building to ensure cross-functional co-operation and integration which minimises risk and results in high quality technical solutions with supply chain practices.
  • Provide leadership of Supply Chain in-line with Supply Chain Management strategy and goals through the development of Supply Chain strategy, annual and long-term plans, the delivery of measurable objectives and the development/implementation of a plan for the necessary internal communications.
  • Develop, motivate and set performance annual and longer-term objectives for supply chain staff fully aligned with the short, medium and longer-term objectives, goals and targets set for the Hub.
  • Build and leverage collaborative partnerships with relevant external organizations which directly enable the Supply Chain Hub to deliver a high value logistics service that improves the lives of the most vulnerable in line with defined operational and commercial targets and the overall supply Chain Strategy & broader IFRC strategies.
  • Where applicable work closely with the PSK Unit, particularly the Regional Emergency Supply Chain & Strategic Capacity Building Coordinator, ensuring that all networking actions are in line with Supply Chain plans.

Job Duties & Responsibilities 2

  • Identify gaps in the skills & competencies of regional operational supply chain team members and establish and implement personal development plans.
  • Develop as appropriate surge rosters.

Compliance and Supply Chain Improvement:

  • Support the Improvement of Supply chain systems to enhance efficiency, compliance and processes.
  • Ensure that all IFRC Supply Chain services are compliant with Supply Chain policies and procedures (including procurement, logistics and fleet) and provide recommendation of best practice to enable consistent best value for money and operational service delivery.
  • Ensure that the supply chain Hub delivers a supply chain service that understands and meets the needs of the Federation, partners and services users, balancing service quality against best value for money. To continually evaluate and optimize the range and volume of materials held within warehouse where appliable to ensure the ability to meet on-going and unexpected relief requirements whilst minimizing inventory costs.
  • Provide expert support to National Societies and IFRC to enhance and optimize operational supply chain services. Support the National Societies in building business case on supply chain services, including fleet.
  • Facilitate implementation of Global/Regional Frame Agreement, Identify and remove potential barriers in implementing GFA/RFA, as to ensure GFA/RFA are implemented.
  • Proactively evaluate and optimise the range and volume of materials held within the region and other warehousing to ensure the ability to meet on-going and unexpected relief requirements whilst minimizing inventory costs.
  • Where applicable, drive Road Safety in coordination with Global Road Safety Workgroup.
  • Where applicable, manage other support functions (i.e. in Dubai Office).

Key Stakeholders:


  • Director of Logistics, Procurement and Supply Chain Management.
  • Global Operational Supply Chain Coordination and Supply Chain Compliance.
  • Program and Operation, General Management, PMER.
  • Policy, Strategy and Knowledge Unit, PSK


  • Humanitarian agencies, Government, Universities.



  • University degree in Business, economics, Engineering, or other relevant experience in the area.


  • Degree and/or post graduate qualification in logistics strategy and management.



  • At least 10 years of relevant experience in managing complex international logistics operations.
  • A minimum of 3 years of relevant experience in field operations.
  • Experience in managing resources (people and budget) in large scale operations.
  • Experience of managing and integrating complex global supply chain services.
  • Experience in setting up complex supply chain and logistics infrastructures.
  • Experience in annual planning and strategy implementation in a global organization.
  • Experience in managing a small Profit & Loss.
  • Red Cross/Red Crescent knowledge and experience.


  • Experience within the commercial sector including the development of effective customer commercial and operational targets and relationships at global level.

Knowledge, Skills and Language


  • In-depth knowledge of complex supply chain management.
  • Drive for change and improvement and ability to deliver strategies in a challenging environment.
  • Commercial acumen.
  • Strong budget and financial management skills.
  • Ability to work in a cross-cultural and cross-functional environment.
  • Strong interpersonal skills and good understanding of the global organization.
  • Ability to work to tight deadlines and handle multiple tasks.
  • Excellent negotiation and diplomacy skills.
  • Excellent written and verbal communication skills and the ability to provide authoritative advice.
  • Proven experience to carry out logistics assessments and set up large operations.
  • Ability to work toward tight deadlines and handle multiple tasks.
  • Fluently spoken and written English.

Additional language requirements:

  • Head MENA/Europe Supply Chain Management HUB (Beirut) – Arabic and English required, French preferred
  • Head Americas Supply Chain Management HUB (Panama) – Spanish and English required

Competencies and Values

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others.

Managerial competencies: Managing staff performance, Managing staff development.


For operational reasons, this position may be classified as rotatable across regions and/or to headquarters in Geneva. The number of years spent in the same duty station will be limited and could range from 2 – 4 years with the maximum of 5 years in exceptional circumstances. This role will also have to undertake short-term missions to large-scale humanitarian operations.

Note: Please specify in your motivation letter in which region (Americas, Africa, Asia Pacific & Europe/MENA), you would be interested to be deployed.


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