IS Senior Director, Customer Pillar – Firmenich – Meyrin, GE

Location: Geneva, Switzerland

Key Responsibilities:
Define, guide and deliver digital transformation in the customer realm leveraging e-commerce platforms, digital marketing Social, Cloud, IoT, Robotics and AI technologies

Plan the implementation of the IS strategy, the strategic initiatives and must-win battles that will drive IS operations

Develop digital sales & marketing solutions and strategy especially world-class e-commerce and co-creation platforms, consolidating the existing and new technology

Coordinate the pilot & execution of defined projects portfolio, leveraging internal resources and managing executive-level business stakeholders

Own the overall Build2Run transfer process and the solution life cycle management

Manage technologic watch and the overall Center of Excellence performance

Promote IS Value to Key Business Stakeholders through appropriate communication actions

Manage People development plan and Performs the individual Performance appraisals

Work with Business Units to identify and address pain points, new opportunities for digitalization, and enhancing customer experience

Create synergies with IS adjacent teams (smart-data, innovation, d-lab)

We Value:
A Degree in Business and/or Computer Science

Experience in implementing of underlying IT architectures, implementation and sales transformation (e.g. e-commerce, CRM, Digital Marketing)

At least 5 years’ experience in managing teams (including remote team) in providing infrastructure and support services, and application development in an international environment

Active successful experience in current applicable tools and knowledge of innovative applicable tools and technology trends to leverage

Leading through vision & values, building a successful team

Building partnerships and strong long-lasting partnerships

Strategic decision making, change management, project planning and management

Advanced level of English, other languages can be an advantage

We Offer:
To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology

Our expertise goes beyond smell and taste: it is the sum of our peoples’ passions and knowledge that allows us to create the best solutions for our customers’ products.

The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry

Learn how to understand consumers and how to meet their needs effectively

Being a privately-owned company we have a history of taking risks, which can lead to innovation and breakthroughs. Our independence gives us the freedom to control our destiny.

Leadership, learning, training and development plans

Passion for technology in the creation of fragrances and flavors of the future

Creative mindset to inspire our customers and consumers worldwide

Competitive base salary, variable compensation plans such as profit sharing (prime) and an enviable set of benefits


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