User Engagement Coordinator – INTERNATIONAL OLYMPIC COMMITTEE – Lausanne, VD

Department: Technology and Information Department

Location: Lausanne, Switzerland

Contract Type: Fixed Term Contract

Duration: 6 months

Activity Level: 100%

Entry Date: 16.03.2021

User Engagement Coordinator

Your mission would be to accompany the staff and external stakeholders to help them understand, engage and embrace changes in their business environment within technological transitions and in their adoption of new ways of working.

What will I do?

Engagement & Adoption strategies

  • Contributing to the definition of the Business Engagement & Adoption overall strategy and execution across key digital solutions.

  • Contributing to the identification and segmentation of stakeholders impacted by the changes

Knowledge Management

  • Managing content and learning pathways across the full spectrum of users’ needs lifecycle together with internal experts

  • Managing O365 online learnings through internal SharePoint platform

  • Facilitating introduction of new learning concepts and tools (incl. self-service/e-learning, webinars) while supporting them

  • Overseeing the development of user-centric content and tools and supporting deployment across the IOC departments

Community management activities

  • Preparing, collecting and reviewing the content to be shared and managing the speakers.

  • Helping organize events with the purpose of increasing knowledge, information sharing and participant engagement

Monitoring user engagement and adoption

What am I bringing to the team?

  • Experience and knowledge of change management principles, methodologies and tools (Prosci certification a plus)

  • Understanding user testing and what an audience is looking for when using an online tool

  • Excellent French communication skills, both in written and verbal

  • Excellent English – active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Familiarity with IT project management approaches, tools and phases of the project lifecycle

  • Good knowledge of Microsoft tools, in particular SharePoint and Teams

  • Good knowledge of Articulate for online trainings

What’s in it for me?

  • The Organisation – Be part of the Olympic family sharing the same values!

  • The Culture – You would be working in an international environment where more than 50 different nationalities are represented!

  • The team – Work within great teams with lots of solid expertise willing to share their knowledge!

  • The benefits – We offer various employee benefits and support for your relocation to Switzerland!

The International Olympic Committee is a not-for-profit independent organisation committed to building a better world through sport. By joining us, you become part of the Olympic Movement. You will have the opportunity to work in an international and flexible environment with people of more than 50 nationalities.

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